The problems on the apeals received through the Hot Line are promptly resolved.

  “Azersu” OJSC continues measures on improving level of water supply and sanitation services rendered to consumers, establishing high quality customer relationships. For this purpose completions and applications of customers are attentively investigated and appropriate actions are taken.

  “Azersu” OJSC carried out reforms in order to develop Hotline 955 service under restructure. As a result of introduction of the latest technology each and every appeal is immediately registered.

     Generally in January-November months of this year 6266 appeals entered Hotline 955 of “Azersu” OJSC by the consumers and the majority calls made by citizens. 35,4% or 2223 appeals were connected to accidents on water lines. 31,2% or 1958 of them were connected to problems in water supply and other problems were about sewerage problems, water metering and payment issues. Appeals entered Hot Line were registered and investigated by the relevant departments of “Azersu” OJSC and the problems were solved.

   “Azersu” OJSC draws attention of subscribers that Hotline  955 is staffed 24 hours a day, 7 days a week and customers can apply at any time due to problems faced.